I left and went back to tell my friend, and he said that we can just come back in the morning and get it towards breakfast, no problem. The desk employee could have said something like we needed to get there before a certain time, or the TR person could have said something to mitigate the difference, etc. So, then I went to the TR desk, and when I presented my ID, he told me that the food vouchers were only offered from 9:00 am - 8:00 pm. I was told 'Due to the construction they were only allowing Aspirations level 1 (40,000 credits or more) in the 'VIP' area', and I needed to go' - it was like I was a second class citizen. I went to check out the Diamond lounge, and was patently asked to leave. One of our party therefore had to sleep on the floor with a blanket! I was completely disappointed, but I told my buddy that I would make it up to him and that he could have the 50 bucks. We were also told that due to their construction, that our party of three could not get a roll out bed either.

I then asked about an additional room since there were three of us, and was told flat out no. He could not print one out, but at my convenience I should go over to the Total Rewards desk, they would print off and provide me with it. Since I'm a Diamond level, he said I was entitled to a $50.00 voucher for dinner. We arrived as approximately 7:45 pm on Wed night, 22 Nov, and when checking in I asked if they had a nice restaurant. As a diamond member of the Total Rewards program, I am used to a completely different level of customer service than the AK Chin offers.

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